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Product returns

If you have a problem that has not been resolved by our technical support, you can return the product to us. The first step is to submit a refund application.

You can submit the application by logging into your personal area and visiting the details of the order in question in the "Order history and details" section

Within the order form you can fill in the request in the "Returned goods" section, taking care to select the product (s) you wish to return, we will take care of your request and notify you of the next steps.

Products must be returned in their original packaging. We do not refund products damaged due to insufficient packaging. Please use a protective outer box to prevent damage in transit. The return must first be approved.